We are delighted to offer you accommodation and want to ensure that your booking experience is as smooth and enjoyable as possible. Here is a summary of our booking and cancellation policy:

Booking process: When you make a reservation through our website, it becomes binding for both parties as soon as we have confirmed your booking.

Payment terms: Payment is charged in full at the time of booking through online banking. We will send you a booking confirmation and payment receipt by email. If you do not receive a confirmation, please contact us at info@joentalo.com.

Seller details:

Name: Peräpohjolan Kansanopiston kannatusyhdistys ry
Business ID: 0193507-8

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

Collection of personal data: We need the name, phone number and email address of the subscriber to make the reservation and to send the door code.

Cancellation and changes: You can cancel your reservation by 8pm the day before and receive a full refund at no cost. Cancellations can be made by phone +358 40 536 4423 or by email info@joentalo.com.

Force Majeure: In case of force majeure, such as fire or water damage, which prevents us from providing our service, we will inform you immediately of the cancellation and refund the total amount paid.

We hope this information will help you plan your visit. If you have any questions or need further information, please do not hesitate to contact us.

Hotel Joentalo