The reserver pays the space rent in advance in this booking system. The payment is made in the Visma Pay payment service. After payment, the booker will receive an order confirmation by e-mail.
Exceptions to this are companies, associations and housing companies with a business ID, who can reserve space with invoicing by Vuores Palvelu Oy. A reservation made by invoicing is binding and the obligation to pay begins with the order confirmation sent by e-mail. Vuores Palvelu Oy has the right to cancel the space reservation made by invoicing if the reserver does not pay the invoice delivered based on the space reservation by the due date.
The reserver can use the room according to the confirmation the reserver received. If the reserver exceeds the booked time, a fee of 1.5 times will be charged for each starting hour that exceeds.
If the reserver cancels the reservation before the confirmed reservation begins
- more than 30 days before, 100% of the reservation fee will be refunded (minus €10 delivery costs)
- 14-30 days before, 50% of the reservation fee is refunded
- 3-13 days before, 25% of the reservation fee is refunded
- 2 days before or less, the reservation fee is not refunded
The reservation fee means the payment paid or invoiced for the reservation. The cancellation of the reservation must be notified to vuorespalvelu@vuores.fi.
Vuores Palvelu Oy has the right to cancel the space reservation if the use of the space is impossible or unreasonably difficult at the reserved time for a reason beyond Vuores Palvelu Oy's control. In this case, the reserver will be refunded for any possible payments made.
The smart lock of the space is opened with the smartphone or other device by clicking on the door opening link in the email reservation confirmation or in a text message. The smartphone or other device must have a data network connection for opening to be possible. The reserver is responsible for the device and network connection.
The reserver must clean the space after use within the scope of his reservation or order a paid final cleaning from a third party. A fine of €100 will be charged for an untidy space. When leaving the space, the reserver must ensure that the door locks.
Cleaning instructions:
- Wash the dishes in the dishwasher or by hand. Do not leave the dishwasher unattended (the duration of the quick program is about 1 hour). After washing, put the dishes in the cupboards.
- Clean the floors, tables, chairs and other surfaces of the stains and crumbs that have appeared during the rental. The space has e.g. a vacuum cleaner, a mop and other cleaning tools and detergents.
- Take the garbage to the automatic waste collection point in the courtyard of the house (key to the point in the space).
When leaving the space, the reserver must ensure that the door locks.
Smoking is only allowed outside in the smoking area on Pilkkakuusenkuja. It is forbidden to burn candles without supervision, led-candles are recommended.
The reserver is obliged to use the space carefully and in accordance with the given instructions. The reserver is obliged to compensate for damages caused by the reserver or the people staying in the space during the reserved period to Vuores Palvelu Oy or to third parties. This includes also damages caused to the common spaces and structures of the building, for which Vuores Palvelu Oy is responsible for. The property of the reserver will not be covered by the insurance of the space: the reserver must insure his property to cover the consequences of possible damages.
The reserver must undertake that he will not use the premises for any purpose that is prohibited by the Finnish legislation. The reserver does not have the right to sublease the space or hand it over to a third party without Vuores Palvelu Oy's written consent. Vuores Palvelu Oy has the right to suspend the use of the space by the reserver or to remove a person from the space if the reserver or a person staying in the space violates the terms of use of the space, laws or official regulations.
The reserver is obliged to immediately notify Vuores Palvelu Oy of any damage, disturbance, or non-functioning of the device or equipment.
Vuores Palvelu Oy is not responsible for final cleaning or catering services ordered from third parties.
More information about the Visma Pay payment service:
- Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
- The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
- With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Alisa Lasku, MobilePay, Siirto, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
- Visma Pay payment service contact information:
Visma Payments Oy (Business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8 am. to 4 pm.)
Postal address: Brahenkatu 4, 53100 Lappeenranta
https://www.visma.fi/vismapay